Administrative & Office Support Roles

General administrative roles and front-office support services in healthcare. These functions help healthcare providers with day-to-day operations and customer service, and are among the earliest to be outsourced in the industry (Healthcare BPO: Services, Overview And Best Practices) (Healthcare BPO: Services, Overview And Best Practices). Amvik can provide personnel for a wide range of administrative tasks, including:

Patient Scheduling Coordinator

Manages appointment scheduling and patient registration for clinics or hospitals (Healthcare BPO: Services, Overview And Best Practices). They handle inbound/outbound calls to set up appointments, send reminders, verify insurance information, and ensure the schedule is optimized.

Medical Transcriptionist / Scribe

Converts physicians’ voice recordings into written medical reports, or acts as a virtual scribe documenting patient encounters in real-time (Healthcare BPO: Services, Overview And Best Practices). Despite the rise of EHRs, transcription and scribing services are still in demand to ease physicians’ documentation burden.

Patient Support Representative

Serves as a call center agent for patient inquiries, billing questions, or general helpline support (Healthcare BPO: Services, Overview And Best Practices). They can handle after-hours calls, provide basic medical information (if appropriately trained), or assist patients with insurance and billing FAQs, enhancing patient satisfaction.

Front Desk Administrative Assistant (Virtual)

Provides back-office support for front desk operations, such as managing referrals, handling email communications, processing intake forms, and coordinating between departments. Essentially an “office assistant” who works remotely to support on-site staff.

Medical Records Clerk

Assists with managing electronic medical records: scanning documents, indexing records into the EHR, retrieving records for audits or referrals, and maintaining data privacy compliance. This ensures the client’s health information management is up-to-date.

Insurance Authorization Specialist

Works on obtaining prior authorizations for procedures and medications from insurance companies, a time-consuming administrative task that clinics often outsource. This role interacts with payers to secure approvals so that patient care isn’t delayed.

Data Entry Operator (Healthcare)

Performs high-volume data entry, such as inputting clinical trial data, updating patient demographics, or transferring legacy records into new systems. Accuracy and speed are key for this role, which is a fit for outsourcing when there are large backlogs or one-time projects.

Have questions or need assistance? Get in touch with us!

We provide seamless back-office solutions to our client, All Care Therapies, a leading US-based healthcare company specializing in Speech, Occupational, and Physical Therapy. We look forward to collaborating with you!